Terms of Service
Welcome to Hue Atelier. These Terms of Service govern your use of our website, services, and online booking system. By accessing our website or booking an appointment, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.
Welcome to Hue Atelier. These Terms of Service govern your use of our website, services, and online booking system. By accessing our website or booking an appointment, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.
1. Appointments & Booking
All appointments must be booked with your full name and a valid phone number or email.
A valid payment method may be required to secure your booking. Please arrive 5 minutes early to settle in and begin your service on time.
All appointments must be booked with your full name and a valid phone number or email.
A valid payment method may be required to secure your booking. Please arrive 5 minutes early to settle in and begin your service on time.
2. Cancellations & Rescheduling
We require 24 hours’ notice for cancellations or appointment changes.
Cancellations within 24 hours may incur a 50% late cancellation fee.
No-shows will be charged 100% of the service value.
Repeated last-minute cancellations may result in restricted booking privileges.
We require 24 hours’ notice for cancellations or appointment changes.
Cancellations within 24 hours may incur a 50% late cancellation fee.
No-shows will be charged 100% of the service value.
Repeated last-minute cancellations may result in restricted booking privileges.
3. Late Arrivals
Arrivals 10+ minutes late may result in a shortened service or rescheduling.
If we cannot complete your service due to lateness, it will be treated as a late cancellation.
Arrivals 10+ minutes late may result in a shortened service or rescheduling.
If we cannot complete your service due to lateness, it will be treated as a late cancellation.
4. Payment, Pricing & Promotions
Prices are listed in CAD and may change without notice.
Promotions cannot be combined with other offers unless stated otherwise.
Nail art, removal, French, Gel-X, and specialty work may incur additional fees.
HST applies as required under Ontario law.
Prices are listed in CAD and may change without notice.
Promotions cannot be combined with other offers unless stated otherwise.
Nail art, removal, French, Gel-X, and specialty work may incur additional fees.
HST applies as required under Ontario law.
5. Children & Guests
To maintain a calm environment:
Children may accompany adults only if they are receiving a service.
Additional guests are not permitted in the service area unless approved by staff.
To maintain a calm environment:
Children may accompany adults only if they are receiving a service.
Additional guests are not permitted in the service area unless approved by staff.
6. Governing Law
If you have open wounds, infections, or contagious conditions, we may not be able to perform your service.
Please inform us of any allergies or sensitivities beforehand.
All tools and equipment are sanitized according to Toronto Public Health standards.
If you have open wounds, infections, or contagious conditions, we may not be able to perform your service.
Please inform us of any allergies or sensitivities beforehand.
All tools and equipment are sanitized according to Toronto Public Health standards.
7. Service Satisfaction
If you have concerns, please notify us before leaving the salon or contact us within 72 hours.
We do not provide refunds for services, but we are happy to make reasonable adjustments to ensure your satisfaction.
If you have concerns, please notify us before leaving the salon or contact us within 72 hours.
We do not provide refunds for services, but we are happy to make reasonable adjustments to ensure your satisfaction.
8. Refund Policy
Services are non-refundable.
The time, products, and labour involved in personal services cannot be undone once completed.
If you experience an issue after your appointment, please contact us within 72 hours so we can address your concerns with a complimentary touch-up or adjustment where appropriate.
Retail products may be eligible for exchange only if unused, unopened, and returned within 7 days with proof of purchase.
Gift cards are final sale and non-refundable.
Services are non-refundable.
The time, products, and labour involved in personal services cannot be undone once completed.
If you experience an issue after your appointment, please contact us within 72 hours so we can address your concerns with a complimentary touch-up or adjustment where appropriate.
Retail products may be eligible for exchange only if unused, unopened, and returned within 7 days with proof of purchase.
Gift cards are final sale and non-refundable.
9. Nail Removal & Prior Work
Removal of previous products is not included unless stated.
We may decline removal of materials that appear unsafe or incompatible.
Removal of previous products is not included unless stated.
We may decline removal of materials that appear unsafe or incompatible.
10. Deposits
Certain services may require a deposit.
Deposits are non-refundable but may be transferred once with at least 24 hours’ notice.
Certain services may require a deposit.
Deposits are non-refundable but may be transferred once with at least 24 hours’ notice.
11. Drinks & Alcohol Service
Complimentary coffee, tea is available to guests.
ID may be requested.
A full cocktail menu launches in January.
We reserve the right to refuse alcohol service for safety reasons.
Complimentary coffee, tea is available to guests.
ID may be requested.
A full cocktail menu launches in January.
We reserve the right to refuse alcohol service for safety reasons.
12. Personal Belongings
Hue Atelier is not responsible for lost, damaged, or stolen personal items. Please keep valuables with you at all times.
13. Gift Cards
Gift cards are final sale and cannot be refunded or redeemed for cash.
They may be used toward services or retail.
Lost gift cards cannot be replaced without proof of purchase.
Gift cards are final sale and cannot be refunded or redeemed for cash.
They may be used toward services or retail.
Lost gift cards cannot be replaced without proof of purchase.
14. Right to Refuse Service
We reserve the right to refuse service to anyone who:
Displays disrespectful or aggressive behaviour
Exhibits unsafe or unhygienic conduct
Appears intoxicated or impaired in a way that affects safety or service quality
We reserve the right to refuse service to anyone who:
Displays disrespectful or aggressive behaviour
Exhibits unsafe or unhygienic conduct
Appears intoxicated or impaired in a way that affects safety or service quality
15. Privacy Policy
Client information is confidential and used only for booking, communication, and service purposes. We do not share your personal data with third parties without consent.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Hue Atelier
2005 Dundas Street West
Toronto, Ontario, Canada
Email: hello@hueatelier.ca
Phone: +1 (437) 601-8678